AI-powered onboarding cuts time by 60%.

The challenge

The client was scaling rapidly. New joiners were taking months to reach full productivity. The bottleneck was not capability; it was access to the right knowledge at the right moment, and the manager time required to deliver it.

• Time-to-productivity measured in months rather than weeks.
• Manager time disproportionately spent on repeated onboarding questions.
• Knowledge fragmented across systems with no single source of truth for new joiners.
• Hiring forecast that the existing onboarding model could not support.

Our approach

We rebuilt the onboarding workflow around agentic AI. Ingestion agents pulled together the institutional knowledge base. A bespoke onboarding agent fielded new-joiner questions 24/7 with senior human escalation paths. The workflow was sequenced against the value-creation curve so new joiners hit productive output faster.

The change programme was as important as the technology. Managers were enabled on the new operating model; new joiners were briefed on how to work with the AI from day one.

What we delivered

An AI-led onboarding capability live across the joiner cohort.

• Time-to-productivity reduced by 60%.
• Manager onboarding load reduced, freeing capacity for higher-value coaching.
• Single knowledge base maintained continuously, with telemetry showing which content is and is not used.
• Continuous improvement under the Extend pillar keeping content current as the business evolves.